222. See where this Helpful Answer was posted. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Set “Private DNS provider name” to: dns. Set Virus Safe to On ( on is normally ok for VPNs. New to virgin media and keep getting ERR_SSL_PROTOCOL_ERROR message on Google Chrome. 1. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Please advise how to proceed. Vodafone virgin. Total downloads: 81. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. Superstar. NordVPN: Our number one recommendation for streaming Virgin Media. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Virgin Media Internet Security works by. Alessandro Volta Options. Stronger passwords, encryption guards and anti-virus solutions are other essentials. Avira, Microsoft Security Essentials etc. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. Websafe, which includes Child Safe and Virus Safe, is free to all Virgin Media O2 broadband users. Read more. 222. Virgin Web Safe Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. 1. Anything that your antivirus detects is a false positive. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 🙂 I'm sorry to hear that you're still experiencing this issue. Try computers with Cisco’s OpenDNS using 208. How to turn on Child Safe. £8p/m extra or included with Gig1 or Volt. g. Safe. 50 every three months for another year’s worth of F-Secure SAFE. 1. I am sorry to hear about the issue with accessing the site in your post. Forum Team Options. Just to confirm, has this been tried against multiple we. on 14-02-2023 17:01. Browse Virgin Media Virgin Media Community. Shocked neighbours receive letters to a company director called Rong Yang in a wide-spread fraud. Excludes broadband faults and broadband network outages. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. 220. 5G software will have more traffic routing points than 4G, and this means there should be constant monitoring. 220. Tech Chatter. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Virgin Media Blocked my website. 67. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Plusnet Protect. 8. Virgin Media takes online safety seriously. 220. Manage Your Account. Why should I be getting these warnings if I am paying for Virgins safe programme. My Virgin Media App. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. At least 30Mbps download speeds in every room or £100 one-off credit. Learn more3. Enter your credentials and press OK to log into the router settings menu. We work with not-for-profit organisations across the banking and security sectors to gather information on devices across the web that are infected with malware, and we’ve learned that a device connected to your home network is infected. All of the advanced antivirus protection comes with the more expensive F-Secure Safe and. QuickStart, set up and connections. Account - Mobile. Explore Websafe and F-Secure Safe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. The former is free and the latter is a paid for service — consider carefully whether your device's inbuilt protections are sufficient for your needs. In response to Graham_A. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off. Check out our cheat sheet for staying safe and protecting your devices when gaming online with Virgin Media's Internet Security. Go to Account settings, then Account details. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe &. Excludes broadband faults and broadband network outages. 4. on 21-03-2023 15:29. SpeedHello, I'm trying to turn off the virus and child safes, but I keep getting an error: "sorry the changes you made haven't been - 5369763A question about mobile phone plans. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. Hi. Your money and personal information will be better protected against. Virgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. O Virgin Media Web Safe permite restringir certos tipos de sites em todos os dispositivos conectados à sua banda larga doméstica com controles dos pais. 1 REPLY. Virgin Media O2 offers customers parental controls to filter out content that is deemed may be inappropriate for children. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Virgin Media Business can support your organisation’s digital transformation journey by helping you move to the cloud securely with our Secure Web Gateway from Zscaler. This thread is pinned. Go to My Apps. F-Secure Internet Security starts at $49. A new secure password will be generated for you. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. While the internet is generally a safe place for people to communicate, obtain. e. If issue persist post back here and in the meantime consider manually. Up to 3 WiFi Pods if needed. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. What seems to be the issue for some is that the link from the Virgin portal is apparently not working. 15-02-2023 21:11 - edited 15-02-2023 21:15. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. 0 Kudos. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Does fibre need a new router?. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. Virgin Mobile F-Secure . To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Keyloggers: These spyware tools steal your login credentials for online games and accounts. Child Safe blocks most VPNs. 2 weeks ago. Nothing that I can do, unfortunately, as I am not a VM employee. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. This message will be available via the purple envelope on the top right of this page. Options. on 09-09-2023 11:35. To get to WebSafe, login to My Virginmedia and go to Account Settings > Online Security. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shown Virgin Fibre Areas only. 168. If you're still having issues changing your settings, please let us know. Search. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. It is regrettable that these notification letters are causing distress but Virgin Media do need to make the account holder aware of reports they receive, from trusted third-parties, of malware activity. toggle Virus Safe and Child Safe off. Also you can read what different people think about it and virgin media on their forum, Here;. IPCONFIG reports DNS servers as 194. Changing network settings to use any Public DNS should re-gain full access for the device. See Virgin Media Internet Security for more details. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media is including parental controls to keep children safe online, as well as automatic virus, malware, ransomware and spyware protection. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. 'Always on protection' continues to keep your computer safe. The password criteria posted by Client62 are out of date. Virgin Media are trialling a new Smart Security service, which aims to offer additional protection to connecting smart devices, like video doorbells and wireless. Click: Settings. I already reported the false positive to websafefeedback@ virginmedia. Internet Security protects you against viruses, ransomware, spyware, infected email attachments and other cyber threats. Virgin Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereRe: Web Safe. 8) and CloudFlare (1. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. If you change the computer's network settings to use any Public DNS that will re-gain full access. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. bestvpn. In the second case, Virgin may block websites if they receive a Court Order to do so. and Ireland, and it delivered 14. So, better to play safe and have tools in place to try and fix security bugs. What sort of security are you referring to? Your VM broadband connection has 'Web Safe' consisting of 'Child Safe' and 'Virus Safe'. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. It blocks sites that may contain phishing and malware, and allows you to set up. Virgin Media uses their Child Safe program to implement this policy. Reply. opens perfectly in both Firefox and in Edge. The best treatment for most everyday viruses is rest, hydration, and time. Web safe provides ultimate protection when using the internet. This can be customised according to your needs (or indeed disabled completely) here. As well as using anti-virus software, Web Safe is available for free to Virgin Fibre customers to help protect you against malware and viruses. Virgin Media's award-winning internet security provides protection against viruses and malware. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Virgin Media Community; Stay safe online; Switched On Families; Can't turn on web safe; Options. org. Mark as New;We would like to show you a description here but the site won’t allow us. What’s more, it’s compatible with all. 67. Click here to see the listings. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )Options. Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8. Security matters. Click the big on/off icon to connect. "The connection for this site is not secure" "This site can’t provide a secure connection" "Secure Connection - 5385466. e. select Save changes. Learn how you can change Web Safe settings to turn Chi. Try computers with Cisco’s OpenDNS using 208. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. If you are using Virgin Media Security, please follow the steps below. This is a fast and very easy trick that can work even if you're not a Virgi. Every single Virgin Media (broadband connection comes with two things: Web Safe, and F-Secure SAFE. Try computers with Cisco’s OpenDNS using 208. These content blocks can also be deployed only at certain times of day, keeping content safe for the kids before bedtime, without blocking your own access thereafter. 220 OpenDNS provide in. Keeping children safe online. What specific content can I restrict?select Account settings > Online security > Websites. OK, but you do need to get to the F-Secure SAFE portal via your VM portal, otherwise you won't get the free transitional year, and you also need to fully remove any previous anti-virus products before installing F-Secure. Ebola can cause disease in humans and non-human primates (monkeys, gorillas, and chimpanzees). Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. The computers and devices you wish to authorise are set up so that. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. have cleared my cache - 5370125. 222 and 208. Could it be a different situation, i. 75 % – Good. through all the usual suspects (norton, avg, avast etc) and had nothing but constant bother and computer was forever in safe mode with malware bytes doing its thing. 222. Learn - 5393599. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Remove any unwanted software that may have been installed. Being honest helpful and constructive virgin media are the worst company I have ever had to deal with in 30 years of business, put in at least a myriad of customer service rather than just billing teams to rip people off and the most constructive feedback I can offer is either shut the company down or sell on to someone else who cares. QuickStart, set up and connections. Login the your VM online account and in the WebSafe settings disable Child Safe. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. See for more details. please perform a full virus scan on all. A network vulnerability is a flaw or hole in a network, software or hardware that can be exploited by hackers to take over your machine or steal sensitive data. 1. Reply. 67. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Eliminate “Dear Virgin Media Customer Congratulations” scam malware‘s Malicious Registries. Any such application must be made to the High Court directly and must: clearly indicate your identity and status as an applicant. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Mark as New; Bookmark this message;With Virgin media the tool you want to disable is WEBSAFE. Learn how you can change Web Safe settings to turn Chi. Controls & Settings guide. 8. 100 & 194. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media and O2 ; Keeping children safe online ;Windows Vista: From the Virgin Media Security top bar, click File then Exit. Account - Cable. Search. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. All forum topics; Previous topic; Next topic; 4 REPLIES 4. Child Safe helps block sites that are. This help content & information General Help Center experience. Find out how to set it up and use it on your devices here. 222. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. QuickStart, set up and connections. These are two settings — Virus Safe and Child Safe. Learn how you can change Web Safe settings to turn Chi. These are two settings – Virus Safe and Child Safe. We would need to bring you in for a private message so that we can gain account access and resolve this. SpeedLikewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. While Virus Safe protects your devices from malware and spyware, Child Safe blocks certain categories of harmful websites containing content such as pornography, bullying and gambling. Changing network settings to use any Public DNS should re-gain full access for the device. For more tips on how to keep your kids safe online, visit Internet Matters. Antivirus software is the best way to stay safe and keep devices running smoothly. Please can you look into my settings from your side too. There is also firewall that. Hi thank you fir the reply. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 2 weeks ago. com, @blueyonder. Virgin Media Community; Broadband; QuickStart, set up and connections; Virgin DNS blocks one of my sites; Options. F-Secure Anti-Virus is very light on features, when compared to other antivirus solutions. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. It detects and removes viruses, malware, ransomware and spyware; ensures all your online banking and shopping sessions are secure, and lets you set up advanced parental controls. Navigate to the My Apps tab and select Web Safe from the menu. 5. Account - Cable. b. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. To install F-Secure Internet Security for SAFE on your computer, we recommend to first uninstall any other Anti-Virus products. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. on 19-10-2022 07:04 Sign in or register for My Virgin Media, click on 'Account Settings' > 'Online security' > toggle 'Child Safe' off (so it's grey instead of. 67. Due to issues with Child Safe not retain custom settings either: disable it if it is not required on home network. What I can do is look to see if there is anything I can do to help with this being investigated. Mark as New;Virgin Media takes online safety seriously. This may help with that, although, I can't guarantee that every. net. Manage Your Account. From his point of view, I understand that he is correct in assuming that. Account - Cable. Its features include firewall, parental control, ad blocker, identity theft protection and privacy manager. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 25-02-2023 13:20 - edited 25-02-2023 13:25. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. I did try to get a timescale, the response i got was ASAP. Keyloggers: These spyware tools steal your login credentials for online games and accounts. com, @ntlworld. Account - Cable. com being blocked by Virus Safe instead of the expected Child Safe: Consider running a full virus scan on the device and an additional scan with the free version of Malwarebytes or similar software; also review which add-ons / extensions are being used with Edge browser in case one or more are the cause of the issue. We would like to show you a description here but the site won’t allow us. The HTTP version returned a holding page, the HTTPS version a directory listing. Speak soon,Options. Vodafonevirgin. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Web Safe will help you block access to web sites known to be infected or to distribute Malware. 220. My Virgin Media App. You can turn ChildSafe off from there or go to the websites tab and whitelist your doh dns server. It has previously said that all emails were "safe and secure". Try computers with Cisco’s OpenDNS using 208. If you don’t have an internet security service already, you can try Virgin Media Internet Security. 99 for one device for one year, though its renewal is only $10 more making this antivirus solution one of the better overall values when it comes to. protonvpn. 222. Solved: Good morning, i have just brought a website and in the process of setting it up and trying to connect to my website via FTP,. Access your bills, diagnose faults and manage your package. To confirm Web Safe is working try going to. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Its features include firewall, parental control, ad blocker, identity theft protection and. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Web Safe will help you block access to web sites known to be infected or to distribute malware. Virgin Media and O2. 67. Any website unsuitable for children is blocked by default. Virgin. Changing network settings to use any Public DNS should re-gain full access for the device. You can go look up how to change the DNS in whatever operating system you are using yourself. consultport. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Search. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). These are two settings – Virus Safe and Child Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Hi @RachelWeightman 👋. Excludes broadband faults and broadband network outages. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. hp. Failing this change your computer to use a Public DNS and full internet access will be restored. g. e. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Anti-virus software: Once it’s on your device, malware can steal your data, encrypt it so you can’t access it, or even erase it completely. Using both Firefox and Edge the website displays no issues. After fourth one I installed Virgins F-Secure safe programme but still getting warning of Virus infection. Thanks for reaching out to us. Virgin also offers more advanced online protection, called Virgin Media Internet Security, powered by cyber security and privacy experts F-Secure. See Virgin Media Internet Security for more details. None work. ) Below are workarounds for when Child Safe & Virus does not or cannot be turned off. We provide a unique service allowing you to choose the level of support you require, with an integrated solution for both connectivity and security. Now tick the boxes that say disable 2. Get anti-virus software. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023@Client62, when Web Safe blocks access to a site it does so by redirecting the request. com being blocked by Virus Safe instead of the expected Child Safe: Consider running a full virus scan on the device and an additional scan with the free version of Malwarebytes or similar software; also review which add-ons / extensions are being used with Edge browser in case one or more are the cause of the issue. I am using a Hub 3 in Router mode with the default VM DNS. 220. Web Safe blocks websites at a network level, so they can't be accessed by any device connected to your router. 8. See full list on virginmedia. Try computers with Cisco’s OpenDNS using 208. ). The computers and devices you wish to authorise are set up so that. 6 million broadband, video, and fixed-line telephony services to approximately 6. We'll be more than happy to assist from here!The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. For an XBOX or Sony Playstation modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from. This help content & information General Help Center experience. Hi @RachelWeightman 👋. This video is about how to use any website that has been blocked by Virgin Media. If it’s not a technical issue you need help with then we’re here to support you on. . . Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Connect to the Virgin Media online account & make sure "Child Safe" is Disabled. exe is an executable file that is part of the Virgin Media HUB 3. The website is be frank, this is not on Virgin Media to solve this for you. I am signed in to My Virgin Media and it still doesn't work. Virgin Fibre Areas only. Disable Child Safe in the Virgin Media online account, it is a DNS content filter. Check out our cheat sheet for staying safe and protecting your devices when gaming online with Virgin Media's Internet Security. So today, after a day yesterday of issues with email (again after last months debacle), I receive this email below from ' internet-security@virginmedia. Further exclusions & legal stuff apply. Reply Client62 Superstar Options 29-09-2023 10:04 - edited 29-09-2023 10:08 If you are new to Virgin Media the setting in the Virgin Media account that needs. On our wavelength In response to Client62. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. Virgin Fibre Areas only. After then, customers have the option of renewing for £25 up front or £7. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. This is a workaround for when Child Safe & Virus does not or cannot be turned off. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Virus Safe - Enabled. That’s why it’s vital to take action now!Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. 67. Open Advanced settings. Follow the onscreen instructions and restart. 220The M125 package sits at the low end of Virgin Media’s broadband range, which offers package options between 54Mbps and the ultrafast 1Gbps. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. must contains at least one letter and numerical character. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. Child Safe is a DNS filter that will block VPN / Tele Conference calls / Social media as well as 18+ content, as a new customer it may be enabled by default. What security do I get with the volt package and how do I set it up ? I'm a technophobe! Are you referring to F-Secure's Internet Security offer through Virgin Media: Read more here, What is Virgin Media Internet. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Virgin Media's password policy is: 8 to 64 characters. Thanks.